FREE SHIPPING RATES:

    • Free Shipping for orders $200 & above: U.A.E, KUWAIT, QATAR, EGYPT, JORDAN, BAHRAIN, OMAN
    • Free Shipping for orders $300 & above: K.S.A
    • Free Shipping for orders $120 & above: LEBANON

RETURNS & EXCHANGES

What is your return policy?

We hope you love your purchase. However, if something isn’t quite right (size, color, or preference), we’re here to help.

To request a return or exchange, simply contact us:

  • By email at info@klynn.com, mentioning your order number, the item(s), and the reason, or
  • Instantly via WhatsApp: https://wa.me/9613306053

Our team will get back to you within 24 hours with the next steps.

Can I return an online purchase in-store?

Yes, you can. Please refer to the section below for details based on your location.

Do you offer refunds?

Refunds are only issued for items that are damaged or defective.
For all other returns, you will receive a store or online voucher equal to the value of the returned item.

What items are not eligible for return or exchange?

We are unable to accept returns in the following cases:

  • Items that have been worn, altered, washed, or are missing original packaging and tags
  • Slippers that are worn, damaged, or returned without their original box
  • Intimates, swimwear, bodysuits, and underwear without their protective lining
  • All adhesive and seductive products

I received a defective or incorrect item — what should I do?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days:

Kindly include your order number and photos of the item.
Once reviewed, we will guide you through the return process free of charge.

 

RETURNS & EXCHANGES — Lebanon, U.A.E, Qatar & Kuwait

Option 1: In-store return or exchange

  • Contact us via email or WhatsApp (details above)
  • Visit your nearest K.Lynn Lingerie store
  • Once approved, you can:
    • Exchange your item immediately, or
    • Receive a store voucher equal to the item’s value

Option 2: Return via courier

  • Contact us via email or WhatsApp
  • Our team will provide shipping instructions
  • Once received and approved, we will assist you in:
    • Selecting a replacement item, or
    • Issuing a store voucher valid for 1 year

INTERNATIONAL RETURNS (Including K.S.A)

  • Contact us via email or WhatsApp
  • Ship the item to our warehouse using your preferred courier
  • Once approved, you may:
    • Choose a replacement item, or
    • Receive a voucher for the same value (valid for 1 year)

Please note:

  • Return shipping costs are the customer’s responsibility unless the item is incorrect, damaged, or defective
  • Returns are processed within 3 business days after arrival at our warehouse